A home testing kit is a test you can carry out at home to check if you have a certain health condition or deficiency. The test is usually simple to perform and there are a few different ways they can be carried out, including a swab, urine, hair or blood sample.

We offer several kits that test for a range of conditions, including allergies, food intolerances, general health and more. For a full list of tests, please email healthiflexhelp@incorpore.co.uk.

The level of discount is dependent on the type of home testing kit you select; however, the maximum discount is 40% off.

HealthiFlex home testing kits are non-cancellable and non-transferrable. This is stated within the Terms and Conditions which you agree to when you make your selection.

Your company will pay for your home testing kit up front and in full. You will pay this back via salary deductions. Please speak to your HR/Payroll team if you have any questions about the salary deductions.

We recommend that you speak to your HR/Payroll team if you have any questions regarding salary deductions.

Deductions will be taken from your salary over a 12-month period. However, this may vary from client to client, so please speak to your HR/Payroll team for confirmation.

You can order a sizing kit using the QR code on the listing or your benefits literature, where OURA will ship this directly to your home. OR, you can ask your employer if they have sizing kits within the office available. We recommend using the Oura Ring sizing kit to determine your Oura Ring size. A properly fitting ring will result in the highest possible data accuracy, comfort, and overall experience with Oura. How to Choose Your Size Our ring sizers are meant to serve as guidelines for selecting your size and are not reflective of the quality and feel of the Oura Ring you'll receive after updating your order. 1. Open Your Sizing Kit Inside your sizing kit, you’ll find plastic ring sizers, sizes 6-13. Oura Ring sizes are slightly different than standard US ring sizes. We don't offer half sizes. Oura Ring and ring sizers are the same width and circumference. However, the Oura Ring itself weighs slightly more due to material differences. 2. Choose Your Finger The Oura Ring works on all fingers and can be worn on either hand. For optimal performance and accuracy, we recommend wearing your Oura Ring on your index finger. If you prefer another finger, the middle or ring fingers are the next best but try to avoid fingers with large knuckles (where the base of your finger is narrower than the knuckle). Try a few sizes on different fingers to find the ideal fit. You can move your ring between fingers and hands if you'd like or ever need to due to changes in finger size. 3. Confirm Ring Orientation Oura Ring Gen3: The sensor bumps inside the ring sizer should be on the pad (palm side) of your finger. Oura Ring 4 Wear the ring sizer with the size number visible on the top of the hand. 4. Ensure a Comfortable Fit Your Oura Ring should fit tightly and securely around the base of your finger. The right size is one that's comfortable to wear for extended periods and doesn't feel too tight during daily wear. The ring size you select shouldn't slide off easily but should come off with a bit of soap and water. 5. Test the Snugness Test the fit by making a fist while wearing your ring sizer. If you see a gap between the top of your finger and the inside of the ring, you might need a smaller size. 6. Wear for 24 Hours Your fingers expand and contract based on environmental factors, so we recommend wearing your ring sizer for at least 24 hours to confirm your best fit. Your ring should not rotate as you go about regular daily tasks. 7. Confirm Your Ring Size Once you've landed on your ideal size: If you bought your sizing kit from the Oura online store, sign in to My Account and confirm your Oura Ring size. You'll receive an email from us once your order has left our warehouses and is en route to you If you bought your sizing kit from an authorized retailer, return to the retailer and purchase your ring size

You can log into HealthiFlex during your benefit enrolment window either by going to www.healthiflex.co.uk and logging in with your company reference code or via your benefit portal. Please speak to your HR/Benefit team to find out more.

You can log into HealthiFlex during your benefit enrolment window. This varies for each company, so please speak to your HR/Benefit team to find out when you can log in.

Once you have successfully completed the online selection form, you will receive a confirmation email from HealthiFlex. This will confirm that your selection has been received and detail any further steps that need to be taken to confirm your selection. It is important that these steps are completed to ensure that your health check is set up correctly.

Please call us on 0345 300 6474 or send an email to healthiflexhelp@incorpore.co.uk .

Yes, the majority of our health providers extend their corporate discount to partners! Please check with your HR/Benefit team to see if they will allow you to select more than one test kit. A partner is usually deemed as someone who lives at the same address as you.

Yes. Your partner will have to carry out the same test kit as yourself. Please pay extra attention to gender specific tests. If you order a joint gender specific, you will receive two of the same and not one male, one female specific.

Please contact the health provider directly if you have any questions about the different test kits they offer. They can offer advice and support on which option may be best for you.

HealthiFlex home testing kits are non-cancellable and non-transferrable. This is stated within the Terms and Conditions which you agree to when you make your selection.

Set Up a New Ring If you're setting up a new ring for the first time: Download the Oura App from the App Store (for iOS) or Google Play (for Android) Unbox the ring and charger Plug the charger into a USB power source, such as a laptop or supporting power brick The Oura App is supported on iOS devices running Apple iOS 15 and higher, or Android devices running Android 9 and higher with Google Play services. Your device must support Bluetooth 4.0. Put your ring on the charger. The LED will blink blue to indicate that your ring is ready to be paired Make sure that your device's Bluetooth is enabled Follow the in-app instructions to set up your Oura account See this article on creating an Oura account for more information You'll have to spend at least one night sleeping with your Oura Ring on to receive Sleep and Readiness Scores the following morning. However, Activity data and the Explore content will all be available immediately. Oura will establish baseline readings over the next few weeks of your ring use, which will inform the app's personalized guidance and insight messages. Features such as Cycle Insights and Restorative Time also require ~30-60 days of consecutive data for optimal performance and accurate readings. Connecting Your Ring to a New Device To transfer your ring data and Oura account to a new phone, tablet, or other supported device: Remove your ring from the old device Ensure that you have a stable internet connection Place your ring on the charger until it reaches at least 50% Go to the Icon Bars Menu menu in the upper left-hand corner of the Oura App's home screen Select Settings Scroll all the way down and select Sign out. Your app data will automatically be backed up during the sign out process When the signout is complete, go to your device's Bluetooth settings and remove your Oura Ring from the list of connected devices Connect your ring to the new device Leave your ring on the charger, connected to a power source Install the Oura App on your new phone Follow the in-app instructions to log in to your account and connect your ring Once you have successfully signed in with your current account email address, uninstall the Oura App from your old phone If your old device is lost or otherwise inoperable, your ring will go into Restricted Mode when attempting to pair with a new device. In this case, the Oura App will prompt you to factory reset the ring, which will turn off Restricted Mode. Data saved on the ring since your last sync will be erased, but any historical data saved before that will still be available. Set Up a Replacement Ring Please follow these steps if you've purchased a different model ring, or received one as a warranty replacement. Reset old ring Note: If your old ring is lost or otherwise nonfunctional, you can skip these reset instructions and jump to Set up new ring. Ensure that you have a stable internet connection Place your ring on the charger until it reaches at least 50% Go to the Icon Bars Menu menu in the upper left-hand corner of the Oura App's home screen Select Settings > Back up all data When the backup is complete, take your ring off the charger and place it on a flat surface Factory reset your ring by selecting the ring ring battery level icon icon in the upper right-hand corner of the home screen > swipe left > scroll down to Tools > tap Factory reset When the factory reset is complete, keep the ring off the charger and on a flat surface without moving it for two minutes In your device's Bluetooth settings, remove your Oura Ring from the list of connected devices Set up replacement ring Place your new ring on the charger If you skipped the above factory reset steps: Select the ring Icon Ring Battery.png icon in the upper right-hand corner of the Home tab Swipe left Scroll down to "Tools" > tap "Set up a new ring" Select "Begin setup" > "Skip" > "Set up a new ring" Select "Connect" and follow the in-app instructions to pair your new ring to Bluetooth and sync with your account Transfer Your Ring to a New User If you're going to gift your used ring to someone else: Ensure that you have a stable internet connection Place your ring on the charger until it reaches at least 50% Go to the Icon Bars Menu menu in the upper left-hand corner of the Oura App's home screen Select Settings > Back up all data When the backup is complete, take your ring off the charger and place it on a flat surface Factory reset your ring by selecting the ring ring battery level icon icon in the upper right-hand corner of the home screen > swipe left > scroll down to Tools > tap Factory reset When the factory reset is complete, keep the ring off the charger and on a flat surface without moving it for two minutes In your device's Bluetooth settings, remove your Oura Ring from the list of connected devices The ring is now ready to be paired to a new device. Note that Oura Membership is not transferable between accounts, so the new user will need to register for their own when setting up their ring. Troubleshooting If your ring is not connecting to your device, make sure your charger is plugged in correctly and your device's Bluetooth is enabled. If none of these steps resolves your issue, you can: Uninstall and reinstall the Oura App Restart your device Factory reset your ring Trouble connecting If you experience difficulty connecting your new ring, check out our Troubleshooting Connection Issues article. If you encounter any difficulties while updating your firmware, please check out the firmware updates articles for tips on how to successfully complete your update. If you're still experiencing problems, please reach out to our team. You can contact our Member Care Team here. The intended use and setup of an Oura Ring should consist of the following: one ring, one account, one device. If there are multiple users or data sources feeding into the same account, this leads to missing data, connectivity issues, or even accelerated battery consumption. Identifying ring model In case you’ve purchased the same model and finish as your prior ring and are looking to identify which ring is which: Place one of your rings on its charger Tap the ring Icon Ring Battery.png icon in the upper right-hand corner of the Home tab and swipe left You'll find its generation listed under "Model and size"

Once your selection has been approved and your chosen health provider has received your selection, they will post your home testing kit to the address you provided on your selection form. If your kit comes with an extra service, you will be contacted by the provider to arrange this.

Your home testing kit will be sent within 7 days of your selection live date. If you do not receive it, please get in contact with us on healthiflexhelp@incorpore.co.uk.

Please contact your chosen health provider directly if you have any questions about the home testing kit you selected.

The home testing kit will give you specific instructions, including expiry dates and return dates. These will vary from provider to provider.

This will depend on your chosen health provider and the test you select. Results can be available anywhere between 7 days to 4 weeks after the test has been received in the lab. Please contact your chosen health provider for more details.

Returns will NOT be accepted. Exchanges will be limited to size only - end users may not exchange their rings for another colour. Exchanges must be initiated within 30 days of the end user receiving the ring. You can initiate your exchange by emailing partnersupport@ouraring.com

If your preferred health provider isn’t listed on the HealthiFlex site, please submit a request via the Contact Us page. Please complete the ‘contact sales’ form and we will reach out to the health provider to see if they would like to join the network. Please note that this process can take up to 3-months.

Please discuss this with your employer.